Privacy Policy

This Privacy Policy explains how ChildSupportAustralia.com handles information connected with the website childsupportaustralia.com.

ChildSupportAustralia.com is a free, independent information site for Australian parents dealing with child support issues. The site has operated for many years through the work and private support of Dr Andrew Lancaster, with more recent support from display advertising and voluntary public contributions.

We do not sell paid advice, legal services, memberships, e-books, casework, or referrals. The information collected through the website is used to operate, maintain, protect, and improve the free resources available on the site.

Collection of Personal Information

Most parts of the site can be viewed without providing personal information.

You may choose to provide limited personal information when you contact us, leave a comment, or take part in a public discussion. This may include your name, email address, comment text, and any other details you choose to provide.

When contacting us or posting on the site, please do not provide information that could identify parties involved in specific family law, child support, or court matters. This includes names, dates of birth, addresses, case numbers, employer details, school details, or other information that could reasonably identify individuals.

ChildSupportAustralia.com provides general information only. The site is not a secure case-management platform and should not be used to share confidential or highly personal details about identifiable cases.

For each visitor, the website may collect non-personally identifiable technical information such as browser type, device type, operating system, pages viewed, page access times, and referring website address. This information is used to understand site traffic, maintain the website, improve content, and protect the site from spam or misuse.

Comments and Public Forum Posts

ChildSupportAustralia.com operates public discussion areas, including the CSA Complaints Forum. If you post a comment or question, the text you submit may be visible publicly on the website.

Please write in general terms and avoid including names, case numbers, addresses, dates of birth, or other identifying details. We may edit, moderate, or remove comments where appropriate, including where comments contain identifying information, abusive content, spam, or material that is unsuitable for publication.

Advertising, Analytics, and Cookies

We may use cookies, analytics tools, spam-protection tools, and display advertising services to operate and support the website.

Advertising shown on the site may be served by third-party providers, including Google AdSense. These providers may use cookies or similar technologies to show ads, measure ad performance, and prevent misuse.

Advertising revenue helps support the continued operation of the site. Advertisers do not control our editorial content, forum responses, calculators, reform positions, or public information work.

Sharing and Use

We use information collected through the website to operate the site, respond to messages, moderate comments, maintain security, understand how visitors use the site, and improve free resources for Australian parents.

We may use trusted service providers to help operate the website, such as web hosting, email, analytics, spam protection, backup, security, and advertising services. These providers only receive the information needed to perform their role.

We do not sell personal information. We do not use personal information to provide paid consulting, legal services, casework, memberships, e-books, or referral services.

We may disclose information where required by law, to protect the website, to respond to misuse or security threats, or to deal with a legitimate legal request.

Accessing or Correcting Your Personal Information

You may contact us if you want to access, correct, or request removal of personal information you have provided through the site, subject to practical limits and legal obligations.

For example, you may ask us to remove or edit a comment that contains personal information. In some cases, we may need to keep limited records for security, moderation, backup, legal, or administrative reasons.

Contacting Us

ChildSupportAustralia.com welcomes questions about this Privacy Policy. If you would like to contact us, please use our contact page.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page.

Last updated: 6 June, 2026.